Troubleshooting
Common errors and how to fix them
6Articles
- Theme activation fails Activation doesn’t affect how the theme works — it only enables automatic updates. Check the basics “Response Error” during activation Usually caused by the permalink settings: Hosted on WordPress.com? WordPress.com blocks outgoing requests to license servers, so activation can’t work there. See the differences between WordPress.com and WordPress.org; we recommend a regular WordPress host. Nothing...
- Contact Form 7 doesn’t send emails Demo content may import forms in demo mode: the form shows “sent successfully” but skips sending the email. Turn demo mode off: Emails still don’t arrive? Many hosts block PHP mail — send emails through SMTP with a plugin like WP Mail SMTP.
- Elementor: double lightbox and slider issues First make sure the theme and all plugins are up to date. Two lightboxes open at once The theme has its own lightbox. When the Elementor lightbox is on too, images open twice. Turn off the Elementor one: Sliders don’t work properly The theme uses a newer version of the Swiper library than some Elementor...
- Give support temporary access to your site Sometimes we can’t find the cause by email alone, and it’s faster to look at the dashboard. Access should be temporary — and you can rely on our confidentiality. Option 1: a temporary login (recommended) Option 2: an admin account
- Changes don’t show up: clear the cache After updating WordPress, the theme or plugins, always clear the site cache and the browser cache — it prevents most “broken layout” issues. 1. Site cache Clear the site cache first — otherwise clearing the browser is useless. Use the purge button of your caching plugin (W3 Total Cache, Hummingbird, Autoptimize…). Your host may also...
- White screen or critical error Enable debug mode and find the plugin or setting that causes it.
