Give support temporary access to your site

Sometimes we can’t find the cause by email alone, and it’s faster to look at the dashboard. Access should be temporary — and you can rely on our confidentiality.

Option 1: a temporary login (recommended)

1. Install and activate Temporary Login Without Password.
2. Go to Users → Temporary Logins and click Create New.
3. Enter our support email, choose Role: Administrator and Expiry: One week.
4. Send us the generated link in your ticket.

Option 2: an admin account

1. Go to Users → Add New.
2. Use the username support, our support email and the Administrator role.
3. Send us the login details in your ticket and delete the user when the issue is solved.