Troubleshooting
Mails don’t arrive
- Open Contact Form → Entries. If the message is there with a red note, WordPress couldn’t send its mail.
- Install an SMTP plugin and connect it to your mail provider. Many hosts don’t send mail reliably without one.
- Use an address on your own domain in From. Mail from other domains often lands in spam.
- Check that the form’s Test mode and Don’t send mail are off, and that
REMAILY_DISABLE_MAILorREMAILY_TEST_MODEisn’t defined.
The form doesn’t show on the page
- Check that the form is published, not saved as a draft.
- Check the shortcode’s ID against the one in Copy shortcode. Logged-in editors see “Re:Maily: form … doesn’t exist” when it points nowhere.
- If Logged-in users only is on, logged-out visitors see a message instead of the form.
Real messages are caught as spam
The time check needs a few seconds between opening the page and sending; lower Least time to fill a form or set it to 0. Messages per visitor can block several people sharing one office network; raise it. If a captcha turns everyone down, check its status and keys in Settings → Spam.
The form looks unstyled, or styled twice
Check the form’s Form style in its Advanced tab. Inherit from theme loads no Re:Maily CSS, so the theme has to style the form. If your theme already styles Re:Maily forms, it may also turn Re:Maily’s styles off with remaily_default_styles.
A chip in the editor is red or dashed
A red chip sits inside an HTML tag, where it would break the tag; drag it between tags. A dashed chip is a field with no settings yet; click it to set it up.
Copy form code does nothing
Browsers allow copying to the clipboard only on https:// sites and on localhost. Select the code in the box and copy it by hand.
